Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. We do not cover the costs of return shipping unless otherwise specified (refer to damages and issues) and we strongly advise that you add shipping insurance to your return as we are not responsible for items lost or stolen in transit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ClientServices@kimgomillion.com with your order number as the subject, your name, and a description of your request. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ClientServices@kimgomillion.com.

Damages and issues
Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will cover the cost of shipping in the event of the issues above and replace your item or issue a refund. 

Non-returnable items

All sale items are final and do not qualify for a return or exchange. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.