Shipping policy

How long will it take to process my order?

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Any order placed after 5 p.m. will not begin being processed until the next business day.

How long will it take to ship my order?

Your order will be shipped out after being processed. Standard shipping takes up to 7 business days.
*Due to the pandemic shipping times may be delayed, but rest assured, your items will still be shipped after the 1-3 processing days.

What are the shipping costs?

Do you offer international shipping?

We currently do not offer international shipping. We ship within the 48 contiguous United States.

Am I able to cancel my order or update my shipping address?

Yes, you are able to cancel your order and update your shipping address up to 5 hours after it has been placed. Unfortunately, after 5 hours you will no longer be able to update your shipping address or cancel your order (please refer to our return policy).
To process a cancelation or update your shipping address, please email us at ClientServices@kimgomillion.com with your order number as the subject, your name, and a description of your request.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at ClientServices@kimgomillion.com with your order number as the subject, your name, and a description of your inquiry, and we will look into it for you.